Privacy Policy
1. Who We Are
Desi Aura UK operates the website www.desiaurauk.com.
For any questions regarding this Privacy Policy or your personal data, please contact:
Email: info@desiaurauk.com
2. Information We Collect
We may collect and process the following information:
- Name
- Billing and shipping address
- Email address
- Telephone number
- Payment information (processed securely through third-party payment providers)
- Order history
- Account login details
- Device information, browser type and IP address
- Website usage information collected through cookies and analytics tools
3. How We Collect Your Information
We collect information when you:
- Place an order
- Create an account
- Subscribe to marketing communications
- Contact us via email or contact forms
- Browse our website
4. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Deliver products and services
- Communicate regarding orders and customer support
- Improve our website and customer experience
- Prevent fraud and maintain website security
- Send marketing communications where you have consented
5. Legal Basis for Processing
We process personal data based on:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Your consent where required
6. Sharing Your Information
We may share your information with:
- Shopify (our e-commerce platform)
- Payment providers
- Shipping and logistics partners
- Marketing service providers
- Professional advisers and regulatory authorities where legally required
We do not sell your personal information.
7. International Transfers
As we ship worldwide, your information may be transferred outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your data.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy and to comply with legal obligations.
9. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict or object to processing
- Withdraw consent where applicable
- Lodge a complaint with the UK Information Commissioner's Office (ICO)
To exercise your rights, email info@desiaurauk.com.
10. Cookies
Our website uses cookies to improve user experience, analyse website traffic and support website functionality.
You may manage cookie preferences through your browser settings.
11. Security
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or misuse.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
13. Contact Us
Email: info@desiaurauk.com
For privacy-related requests, please contact us using the email address above.